Assembly & commissioning
Our assembly and service team supports your system from installation to stable day-to-day production.
We use cookies to run the website securely and activate optional features like analytics and marketing only with your consent. Learn more
Our assembly and service team keeps your production running. With 30 years of experience with OTT, IMA Schelling, Muehlboeck, and other manufacturers, we respond to downtime with emergency service and express solutions.
Our assembly and service team supports your system from installation to stable day-to-day production.
If production is down, we prioritize your incident immediately and apply clear immediate actions to resume operations as quickly as possible.
Hands-on project experience with OTT, IMA Schelling, Muehlboeck, and other partners.
Through planned maintenance windows, condition checks, and spare-part strategy, we sustainably reduce unplanned downtime.
When every minute counts, we operate with a clear escalation scheme for the fastest possible restart times. Follow these steps:
Call our service hotline (+420 724 056 965) or send an email to office@asamer.net. Describe the issue: machine type, error message and whether production is down. Our dispatcher classifies the incident immediately by urgency.
Within 2–4 hours our technician starts phone or remote diagnostics. For OTT machines with Beckhoff controls, access can be via the OPC-UA interface directly. In many cases the issue can already be resolved or narrowed down remotely.
If spare parts are needed, we check availability in our local warehouse. Standard parts for OTT, Mayer, BARBARIC and Gannomat are usually available from stock. For special parts we organize express delivery directly from the manufacturer.
If an on-site visit is needed, we schedule a technician within 24–48 hours. Customers with maintenance contracts benefit from shorter response times. The technician brings the identified spare parts and follows a clear service protocol.
After repair the machine is restarted together with your operating staff. We create a complete service report with root cause analysis and recommendations to prevent future failures. If needed we schedule a preventive maintenance appointment on the spot.
Service inquiry for planned interventions or fast support in case of incidents.